Department - Collection
Role - Collection
Location - Pan India
Role & Responsibilities:
Experience- 0-1 Year
Location- Pan India
Scope of Position-
Customer Retention Associate (CRA) is a Loan Officer responsible for recovery of NPA cases. CRA supports the Loan Officers and the branch to help regularize & retain >90 NPA members for fresh disbursements.
Roles and Responsibilities-
· Support for LOs & the branch to help regularize & retain >90 NPA members for fresh disbursements.
· Assist in clearing overdue (OD) amounts.
· Regular follow up with OD Customers to clear their dues.
· Collections: Ensure timely collection of monthly EMI’s from the clients & deposit the same to the company account.
· Build and maintain a positive relation with customers to ensure retention and high-level customer satisfaction.
· Learn and develop effective sales strategies to achieve the branch targets.
· Prepare a route map with an intent to meet and motivate NPA customers at least twice a week.
· Meet, motivate and convince the NPA customers to clear dues.
· Educate members on the importance of credit score and impact of defaulting loan.
· Inform benefits of re-payment like getting Higher ticket sizes and various other loan products to customers.
· Issue cash receipt vouchers (CRV) for every collection made.
· After collection is done for the day, tally cash at branch and handover to BM with CRV and Denomination sheet.
· To encourage NPA members to attend Centre Meeting.
Stay updated on industry trends and regulations to provide accurate information to clients.
Job Specification-
· 12th / Higher secondary education is mandatory.
· At least 6 months tenure as Loan Officer with Spandana Sphoorty Financial Limited.
· Motor cycle with Driving license is mandatory.
· Proficiency in local language is required.
· Open to travel.
Opportunities-
- Career growth and skill development opportunities within the organization.
- Achieve performance based incentives as a reward.