Corporate/Registered address

Spandana Sphoorty Financial Limited
Galaxy, Wing B, 16th Floor, Plot No.1, Sy No 83/1,
Hyderabad Knowledge City,TSIIC, Raidurg Panmaktha,
Hyderabad Rangareddy, TS 500081 IN
CIN: L65929TG2003PLC040648

Phone Number

Grievance Redressal Mechanism

In case of any complaints / grievances, the Customers can make use of the following Grievance Redressal Mechanism set up by Spandana Sphoorty Financial Limited, as per the escalation matrix mentioned below:

Level 1

Level 2

Level 3

If the issue is not resolved within fifteen (15) days, Customers can escalate the complaint / grievance to:

Nodal Officer – Mr. P Rahul Reddy, Principal Nodal Officer
Contact: 93929 14441
(9.30 a.m. to 5.30 p.m. on working days (Monday to Saturday)
(except 3rd and 4th Saturday).

Level 4

Microfinance Institution Network (MFIN) Sa-Dhan
Grievance Redressal Officer 403–404, 4th floor,
Emaar Palms Spring Plaza,
Golf Course Road, Sector-54 Gurgaon-122003.
Toll Free No. 1800-102-1080
Grievance Redressal Officer A-1 248, 3rd Floor,
Safdarjung Enclave, New Delhi-110029, Delhi
Contact No. 011 4717 4418

If the issue is not resolved within seven (7) working days of call to Principal Nodal Officer, can escalate the complaint / grievance to SROs:

Level 5

If the issue is not resolved, Customer may complain to RBI online on
Complaints can also be filed through the dedicated e-mail:
Sent physical complain to the ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017 in the format provided at

Toll-free No. 14448 (9:30 am to 5:15 pm)

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