Corporate/Registered address

Spandana Sphoorty Financial Limited
Galaxy, Wing B, 16th Floor, Plot No.1, Sy No 83/1,
Hyderabad Knowledge City,TSIIC, Raidurg Panmaktha,
Hyderabad Rangareddy, TS 500081 IN
CIN: L65929TG2003PLC040648

Phone Number

Grievance Redressal Mechanism


In case of any complaints / grievances, the Customers can make use of the following Grievance Redressal Mechanism set up by Spandana Sphoorty Financial Limited, as per the escalation matrix mentioned below:


Level 1

Level 2

Level 3

If the issue is not resolved within fifteen (15) days, Customers can escalate the complaint / grievance to:

GRO:
Mr. Bipin Puthran (Grievances Redressal Officer)
Contact # 1800-120-5519
E-mail: bipin.puthran@spandanasphoorty.com
(9.30 a.m. to 6.00 p.m. on working days - Monday to Saturday)
(Except 3rd & 4th Saturday).
PNO:
Mr. P Rahul Reddy (Principal Nodal Officer)
Contact: 93929 14441
E-mail: rahulreddy.p@spandanasphoorty.com
(9.30 a.m. to 6.00 p.m. on working days - Monday to Saturday)
(Except 3rd & 4th Saturday).

Level 4

Microfinance Institution Network (MFIN) Sa-Dhan
Grievance Redressal Officer 403–404, 4th floor,
Emaar Palms Spring Plaza,
Golf Course Road, Sector-54 Gurgaon-122003.
Toll Free No. 1800-102-1080
customercomplaint@mfinindia.org
Grievance Redressal Officer A-1 248, 3rd Floor,
Safdarjung Enclave, New Delhi-110029, Delhi
Contact No. 011 4717 4418
nandi@sa-dhan.org

If the issue is not resolved within seven (7) working days of call to Principal Nodal Officer, can escalate the complaint / grievance to SROs:

Level 5

If the issue is not resolved, Customer may complain to RBI online on https://cms.rbi.org.in.
or
Complaints can also be filed through the dedicated e-mail: crpc@rbi.org.in
or
Sent physical complain to the ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017 in the format provided at https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021_121121_A.pdf.
or

Toll-free No. 14448 (9:30 am to 5:15 pm)

Contact Us

Your Name

Your Email

Your Phone

Your Message

Captcha

PHP Captcha

 

s

Our Insurance Partner